Urgent Help

Who you should contact depends on the person’s history and whether this is their first experience or a recurring issue. The most important thing is to get help quickly to manage the situation safely and calmly.

Here are important contacts for urgent help:

• Your GP: Call your GP and share how you’re feeling. They may be able to offer immediate support or refer you to a specialized service.
• Community Psychiatric Nurse: If you’re already working with a CPN, contact them directly for support.
• Samaritans (24/7 helpline): Call 116 123 for free, confidential support. You can also email jo@samaritans.org, though email responses may take several days. Visit www.samaritans.org for more information.
• ChildLine (24/7): Call 0800 1111 to speak with a counsellor anytime. They offer free support for any issues you want to discuss.
• Text SHOUT (24/7): For free, confidential text support, text ‘SHOUT’ to 85258.
• Sunderland Crisis Team (24/7): Call 0303 123 1145 or text 07889 036 280 for support, though this is not an emergency service (for emergencies, call 999).
• NHS 111 Mental Health Support: Dial 111 and press 2 for mental health advice.
• Sunderland Talking Therapies: Access a range of therapies, classes, and support groups for common mental health issues. Self-refer by calling 0191 566 5454 (Monday-Friday, 9am-5pm).
• WWIN (24/7 Domestic Abuse Helpline): Call 0800 066 5555 if you are experiencing domestic abuse.

 

Advice for Supporting a Loved One

If you’re seeking support for a loved one or need practical advice on mental health, the following services can assist:

• Rethink Mental Illness Advice Line: Call 0808 801 0525 (9:30am-4pm, Monday-Friday) for guidance on mental health, medication, and care.
• Mind Infoline: Reach 0300 123 3393 (9am-6pm, Monday-Friday) for support on mental health conditions and services.
• NHS Direct: Call 111 for access to psychiatric nurses who can provide advice.
• Sunderland City Council – Adult Services: For social care needs, contact 0191 520 5552 to be referred to the Advice & Assessment Team.

 

Remember, you’re not alone—help is available.